Privacy Policy
ONLINE PRIVACY POLICY AGREEMENT
The Gammons Hoaglund Company (“GAMMONS™”) is committed to protecting the privacy and personal information of all individuals who visit https://gammons.com or use our online services. This Privacy Policy explains how we collect, use, disclose, and protect your information. By accessing or using our website, you consent to the practices described in this policy.
We encourage you to review this Privacy Policy periodically, as it may be updated from time to time.
Information We Collect
We collect both personal and non-personal information to provide and improve our services.
Personal Information
You may voluntarily provide personal information such as your name, address, email address, and billing or payment information. We collect this information only when you knowingly provide it — for example, when making a purchase or contacting us directly.
Non-Personal Information
We may also collect non-identifiable information automatically, including browser type and version, device and operating system details, IP address, and general demographic data (such as age, gender, or location, if voluntarily provided). This information helps us maintain and improve our website and user experience.
How We Use Your Information
We may use collected information to operate and maintain our website, process transactions and deliver requested products or services, communicate with you about updates, offers, and service information, conduct research or surveys to improve our offerings, and enforce our terms of use and ensure legal compliance.
The Gammons Hoaglund Company does not, and will not, sell, rent, or lease customer information to any third parties.
Disclosure of Information
We may disclose your information only in the following limited circumstances:
- To comply with applicable laws, court orders, or legal processes
- To protect the rights, property, or safety of GAMMONS™, our users, or others
- To trusted service providers who assist in operating our website, under strict confidentiality obligations
Non-Marketing Communications
We reserve the right to contact you for non-marketing purposes, such as account notices, security alerts, or updates to our products and services. These communications are essential to maintaining our service relationship and generally cannot be opted out of.
Children Under Age of 13
Our website and services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from anyone under that age. If we become aware that a child has provided us with personal data, we will promptly delete it from our systems.
Unsubscribe or Opt-Out
You may opt out of receiving marketing communications from us at any time by emailing sales@gammons.com. To unsubscribe from any third-party communications, please visit those providers’ websites directly to manage your preferences.
Links to Other Websites
Our website may contain links to third-party or affiliate websites. The Gammons Hoaglund Company is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external website you visit.
Gammons Assist
Our site features Gammons Assist, a virtual assistant powered by Chatbase, to help visitors find information and receive support. No account is required to use Gammons Assist.
Information Collected
When using Gammons Assist, we may collect voluntary information you provide (such as your name, email, or message content), as well as technical data such as browser type, device information, usage statistics, and general region data.
How We Use This Information
Gammons Assist is a new feature under development — we may use your interactions to improve Gammons Assist. Information you provide is used to respond to your inquiries and support requests, and to improve chatbot accuracy and the overall website experience. We do not sell chat data to third parties.
Data Storage & Security
Chat interactions are processed and stored securely by Chatbase and retained only as long as necessary for service improvement and compliance with applicable laws. To protect the integrity of the service, Chatbase may use limited technical data — such as temporary IP logs, session identifiers, and message frequency — solely to detect spam and prevent abuse. This data is not used to identify individual users.
Third-Party Policy
Chatbase acts as a data processor and follows industry-standard security practices. You may review their privacy policy at https://www.chatbase.co/privacy.
By using Gammons Assist, you consent to the data practices described above. Please avoid sharing sensitive personal details — such as passwords or payment information — within chatbot messages.
Online Store and Shopify Checkout
Our website uses Shopify to provide a secure and convenient online shopping experience. You are not required to use Shopify to make a purchase — you may always contact us directly at sales@gammons.com for product inquiries, quotes, invoices, or to place an order. We continue to handle direct email orders as a standard part of our business.
Information Collected via Shopify
When you use the online store or checkout, Shopify collects certain personal information on our behalf, including your name, billing and shipping addresses, payment information, email address, and phone number. This information is used to fulfill your purchase, communicate order status, prevent fraud, and provide receipts and delivery updates.
Data Processing & Security
Shopify securely stores and processes this information on its servers, which may be located in the United States, Canada, or other jurisdictions, using industry-standard encryption and security safeguards. For full details, please review Shopify’s Privacy Policy.
Payments
Payments made through Shopify are processed directly by Shopify or its integrated payment providers. GAMMONS™ does not store or have access to your full payment card details. If you prefer, you may arrange payment directly through sales@gammons.com, where an invoice will be issued through our internal billing system.
Cookies & Analytics
Shopify uses cookies to operate the shopping cart, retain session data, and analyze site performance. These cookies are essential to e-commerce functionality. For details, see Shopify’s Cookie Policy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure proper operation and enhance your experience. Cookies are small text files stored on your device that help us recognize your browser, remember preferences, and improve site functionality.
We use essential cookies required for the website to function, including Shopify cookies that enable shopping cart and checkout operations. We also use analytical cookies to understand how visitors use our site and improve our services; Chatbase may use limited analytics cookies to measure chatbot performance. In all such cases, data is collected anonymously.
We do not use cookies to collect personal information without your consent, and we do not sell cookie data to third parties. Most browsers accept cookies automatically, but you can modify your settings to decline or delete them. Please note that disabling cookies may affect certain website functions, including online shopping and Gammons Assist.
Changes to This Privacy Policy
We may update this Privacy Policy as needed to reflect changes in our practices or applicable laws. All revisions will be posted on this page with a new “Last Updated” date. If material changes are made, we will notify users via email or a prominent notice on our website. Your continued use of our website following any update constitutes your acceptance of the revised policy.
How to Contact Us
If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us at the following email, telephone number, or mailing address.
Email:
sales@gammons.com
Telephone Number:
(860) 432-0252
Mailing Address:
The Gammons Hoaglund Company
253 Broad Street
Manchester, Connecticut 06040
Last Updated: April 2026